HOME MANAGEMENT

Specialising in Customer Service, A-Let Property Managers are well equipped to supply a full solution to your Home Management needs. From overseeing contractors to stocking the fridge, our Property Managers are versatile, competent and driven to ensuring owner satisfaction.

HOME CLEANING – We provide a full solution to all of your home needs

1. Home to be serviced weekly on an agreed upon day of the week.
2. A full weekly inspection to be completed and any wear and tear, damages, breakages or repairs needed will be reported along with supplier quote by Property manager.
3. All renovations and building work planned by the owner will be overseen by the Property Manager and regularly reported on.
4. All interior work planned and approved by the owner will be overseen by Property Manager and reported on.
5. Any linen needing cleaning will be counted, sent away, collected, re-counted and re-packed into cupboards.
6. Any dry cleaning, carpet cleaning, furniture cleaning etc will be reported on with accompanied quote.

GARDENS / INSIDE PLANTS– Rely on our green fingers to look after your garden

1. Weekly lawn cut maintenance to be done by approved Garden service.
2. Greater garden to be maintained once / twice a month by experienced garden staff.

SWIMMING POOL / JACUZZI – Clean, blue and always ready to use

1. Weekly clean of swimming pool with all checks and dosages done and recorded by Property Manager.
2. Any pool / Jacuzzi issues will be reported immediately with attached repair quote from our trusted, local professional.

SECURITY – Alert and aware at all times

1. All correspondence with Security company to be handled by Property Manager with any incidents reported immediately to the owner.
2. All repairs / improvements to alarm system will be undertaken by said Company and overseen by Property Manager.

OWNER / GUEST STAYS – Allow us to pamper you on your breakaway

1. The day before Owner / Guest arrival, the home will be thoroughly cleaned, aired, sanitized and inspected by Property Manager.
2. All required shopping will be unpacked into their designated spaces ready for your arrival.
3. On the day after Owner / Guest departure from the Home, the property will be thoroughly cleaned and sanitized as per owner instruction manual and inspected by Property manager.
4. Amenities supplied will be distributed as needed and Property Manager will order when needed with Owner permission.
5. Linen counts will be done weekly as well as after Owner / Guest stays.

A personalised, full solution Proposal will be drawn up pertaining to your specific home and specific needs. On acceptance of proposal and quote, a monthly contract will be drawn up between Owner and Property Manager with commencement date set.

All contracts will be run month to month until the relationship is developed wherefrom a yearly contract may be negotiated. We at A-Let Properties look forward to welcoming you to our fold of happy and content owners. Please don’t hesitate to contact us to arrange a meeting.

Specialising in Customer Service, A-Let Property Managers are well equipped to supply a full solution to your Holiday rental needs.

From readying the property before arrival, being the contact for all guests to post departure inspection and owner report, our Property Managers are versatile, competent and driven to ensuring guest and owner satisfaction.

The property will be fully managed by the property manager for the purpose of renting out to third party holiday makers for short term rental.

1. THE DUTIES OF THE PROPERTY MANAGER INCLUDE BUT ARE NOT LIMITED TO

• Managing the online presence and advertising of property through our online platforms
• Communicating with guests and securing bookings for the property
• Handling all aspects of the bookings including deposits and collecting of full rental amount prior to arrival
• Inspecting property prior to arrival and ensuring all is in working order
• Ensuring that all guest amenities are stocked up. Owner to pay for replacement of amenities as stipulated by amenity sheet
• Meeting guests and checking them into the property
• Supplying guests with a set of keys and a house manual stipulating all operating procedures as set out by owner in Operational manual
• Handling all guest requests/complaints whilst they are in the property
• Ensuring that the property is cleaned upon guest departure (bill for cleaning for guests account – any linen cost to be charged to owner)
• Inspecting the property for any damages and claiming these from the guest.

2. SERVICES AND FEES

A daily rate will be charged according to seasonality.  The property manager will add commission to the required rate established by the owner to cover the duties as stipulated above.

In accordance with the industry standard we operate three seasons as follows.

High Season: 16 January – 30 April & 1 September – 30 November
Low season: 1 May – 31 August & 1 December – 14 December
Peak season: 15 December – 15 January

Each season’s rate is determined by the owner with assistance from the property manager to maximise occupancy throughout the year.

Commission will be deducted from the rental prior to payment to the owner.

Other fees that are payable by the owner include:

• Cleaning of the property prior to arrival
• Any laundry services that would be required
• Refilling of amenities for bathroom and kitchen
• Replacement of batteries, lightbulbs
• Maintenance of house not caused by negligence from guests

These fees and charges will be presented on an invoice to the owner and will be deducted from the owner’s portion of the rental.

3. OWNER’S REQUIREMENTS

In order to get the house ready for rental the owner needs to ensure that the following is in place

• 3 sets of linen for each bed (one on the bed and two spare)
• 3 sets of 3 towels per guest (one bath towel, one bath sheet and one hand towel)
• Separate pool towel (if relevant)
• TV with DSTV or smart TV with access to Netflix
• WiFi freely available to guests
• A detailed operational manual to be handed to property manager to ensure that guests can be informed accordingly
• Install a lockbox for keys and present property manager with a spare set of keys

4. AGREEMENTS ON BOOKING

By signing this agreement the owner is giving the property manager access to rental of the house and agrees to the following conditions

• The owner agrees that if he/she should wish to occupy the property he/she will let the property manager know with enough time so that we can block out the calendar for external bookings.
• If the owner wishes to occupy the property if remains the responsibility of the owner to return the property back to the property manager cleaned and ready to receive guest arrivals. Should the owner wish they can ask the property manager to take care of the cleaning but at the expense of the owner
• Once a booking has been accepted into the house and the owner has accepted the deposit, the owner cannot cancel the agreement without finding alternative accommodation for the guest. If the alternative accommodation proves to be more expensive that cost will be carried by the owner.