FREQUENTLY ASKED QUESTIONS

How do I find the property?

All the information and directions will be emailed to you 1 week prior to your date of arrival. The access code for the key safe at the property will be sent via text at 2 pm on the afternoon you are due to check-in. 

Do I have to pick up keys to the property?

No, all our properties are fitted with a key safe and you will be given your unique code to access the safe when you have paid in full and on your arrival day. 

What time is check in and check out?

Check in time is 2pm and check out is 10am. An earlier check in or late check out may be possible – talk to our team the day before you are due to arrive. 

Do you have a minimum night’s stay?

Yes, all our properties have a minimum two-night stay on standard weekends and public holidays, 3 nights over Easter, and 5 nights over Christmas/New Year. 

Is linen provided?

All of our homes have a full linen service. 

What do I need to bring with me?

All our properties are set up as a ‘home from home’ and are equipped accordingly. The properties will have supplies to get you through the first night or two, toilet paper, dishwashing tablets, washing powder, etc. Most properties also have a basic supply of tea, coffee, salt, and pepper. You will need to bring your own food and drink plus personal toiletries. 

Is there a Cot and Highchair at the properties?

Cots and Highchairs are supplied at some of our homes however please request this if needed.

What is there to do in Hermanus?

Hermanus is one of the most sought after holiday destinations with numerous activities to keep the whole family busy. Please refer to our Concierge Tab for available activities. 

Can I bring my pet on holiday?

Our homes are not pet friendly. Please organize alternative arrangements for your furry friend while you are away. 

If I cancel my booking will I get my money back?

Our cancelation policy allows for full refund if a booking is cancelled more than 30 days prior to booking Please refer to our Terms and Conditions for the full details. 

What is Breakage deposit?

The breakage deposit is our security against any damages done to the property during your stay, and any cleaning required above those laid out in the Terms and Conditions. This is refundable providing the conditions of your stay are met and not breached. 

Can I hold a party at the property?

We have a strict no party policy. 

Is there a maximum number of people who can stay at the properties?

Yes, only the number of people stated on the property website description are permitted to stay at the property. 

Can I smoke at the property?

All our properties have an internal no smoking policy. If smoking outside, you will need to stand well clear of the windows and ensure you place all butts in the rubbish bin. 

What shall I do if something breaks during my stay?

We understand that accidents do happen. Please report all accidents to our Property Manager as soon as possible. 

Do I need travel insurance?

Travel insurance is not compulsory, but we recommend you take out domestic insurance to cover you for medical conditions, event cancellations or other situations that may restrict your travel.